Gateway 920 Manual do Utilizador Página 1

Gateway 920 Server CustomizingTroubleshootinguser'sguide

5Getting Helpwww.gateway.comGetting HelpIn addition to your operating system’s documentation, there are additional information resources available to

95Additional specificationswww.gateway.comAdditional specificationsFor more information about your server, such as memory size, hard drive size, and p

96Appendix A: Server Specificationswww.gateway.com

B97BIOS SettingsYou can print this appendix, then record your custom BIOS settings on the printout. Only settings which can be changed are listed in t

98Appendix B: BIOS Settingswww.gateway.comBIOS menu BIOS submenu Setting ValueMain System TimeSystem DateAdvanced SuperIO ConfigurationSerial Port1 (A

99www.gateway.comBlock ModePIO ModeDMA ModeS.M.A.R.T.32Bit Data TransferARMD Emulation TypeIDE Configuration: Secondary IDE SlaveTyp eLBA/Large ModeBl

100Appendix B: BIOS Settingswww.gateway.comPCI Slot-5 IRQ PreferenceBoot Settings ConfigurationBootup Num-LockEvent Log ConfigurationEvent Log AreaEve

101www.gateway.comVGA 2.5VVdd_IMB 1.5VRemote Access ConfigurationRemote AccessPower AC Power FailurePower Button ModeBoot Boot Device Priority 1st Boo

102Appendix B: BIOS Settingswww.gateway.com

C103Safety,Regulatory, andLegal InformationImportant safety informationYour Gateway system is designed and tested to meet the latest standards for saf

104Appendix C: Safety, Regulatory, and Legal Informationwww.gateway.com The product should be operated only from the type of power source indicated on

6Chapter 1: Checking Out Your Gateway Serverwww.gateway.com

105www.gateway.comRegulatory compliance statementsUnited States of AmericaFederal Communications Commission (FCC)Unintentional emitter per FCC Part 15

106Appendix C: Safety, Regulatory, and Legal Informationwww.gateway.comTelecommunications per FCC part 68 (applicable to products fitted with USA mode

107www.gateway.comTelecommunications per Industry Canada CS03(for products fitted with an IC-compliant modem)The Industry Canada label identifies cert

108Appendix C: Safety, Regulatory, and Legal Informationwww.gateway.comLaser safety statementAll Gateway systems equipped with CD and DVD drives compl

109www.gateway.comNoticesCopyright © 2003 Gateway, Inc.All Rights Reserved14303 Gateway PlacePoway, CA 92064 USAAll Rights ReservedThis publication is

110Appendix C: Safety, Regulatory, and Legal Informationwww.gateway.com

111IndexAaccessoriessafety precautions 104add-in cardsee cardaddingsee installingaddressesI/O 88administrator passwordsee supervisor passwo

112 auxiliary power 4diskette drive 4front panel 4IDE 4intrusion switch 4keyboard 3LAN 3lock slot 3main power 4monitor 3mouse 3network 3paral

113Hhard driveinstalling 35replacing 35troubleshooting 74hardware monitor specifications 84heat sinkinstalling 42help 5telephone support 64t

114 monitorcleaning 17port 3troubleshooting 79motherboardsee system boardmouse port 3Nnetwork jack 3NIC jack 3non-technical supportAccountin

27Setting Up YourServerRead this chapter to learn how to: Use your server safely Start and turn off your server Restart (reboot) your server Set u

115SD-RAMsee memorysecurityset passwords 20setting up in BIOS 20supervisor password 20system 20user passwords 20using password 20Security m

116 IDE drive 75, 76Internet connection 76keyboard 77master boot record 76memory 77modem 77monitor 79power 80power source problems 9processor

A MAN 920 SYS GDE R4 10/03

8Chapter 2: Setting Up Your Serverwww.gateway.comSetting up the hardwareTo make sure that your working environment is safe: Use a clean, dry, flat, s

9Protecting from power source problemswww.gateway.comProtecting from power source problemsLne conditioners and uninterruptible power supplies can help

10Chapter 2: Setting Up Your Serverwww.gateway.comStarting your serverBefore you start your server for the first time: Make sure that the server and

11Starting your serverwww.gateway.comIf nothing happens when you press the power button: Make sure that the power cord is plugged in securely and tha

12Chapter 2: Setting Up Your Serverwww.gateway.comTurning off your serverEvery time you turn off your server, first shut down the operating system. Yo

13Setting up the operating systemwww.gateway.comSetting up the operating systemIf you ordered your server with the operating system already installed

14Chapter 2: Setting Up Your Serverwww.gateway.com

iContents1 Checking Out Your Gateway Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1Front . . . . . . . . . . . . . .

315Maintaining YourServerRead this chapter to learn how to: Care for your server Record the BIOS configuration Manage your server and network

16Chapter 3: Maintaining Your Serverwww.gateway.comCaring for your serverTo extend the life of your server: Be careful not to bump or drop your serve

17Caring for your serverwww.gateway.comCleaning tips Always turn off your server and other peripheral devices before cleaning any components. Use a

18Chapter 3: Maintaining Your Serverwww.gateway.comCleaning the tape driveIf you use a tape drive to back up your files, regular maintenance will leng

19Preparing for system recoverywww.gateway.comPreparing for system recoveryIf your system files are corrupted, you may not be able to start the server

20Chapter 3: Maintaining Your Serverwww.gateway.comSystem administrationGateway Server ManagerGateway Server Manager lets you manage multiple computer

21System administrationwww.gateway.com3 Select the password to set according to the following table.4 Type the password and press ENTER, then type it

22Chapter 3: Maintaining Your Serverwww.gateway.comUsing your Server Companion CDYou can use your Server Companion CD to: Install hardware drivers I

423InstallingComponentsRead this chapter to learn how to: Open and close the server case Install drives Install memory modules Install expansion c

24Chapter 4: Installing Componentswww.gateway.comPreparing to install componentsSelecting a place to workWork on your server in an area that: Is clea

ii Installing PCI expansion cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40Replacing the processor

25Preventing static electricity dischargewww.gateway.comPreventing static electricity dischargeThe components inside your server are extremely sensiti

26Chapter 4: Installing Componentswww.gateway.comOpening the server caseBecause the components inside your server are extremely sensitive to static el

27Opening the server casewww.gateway.com5 Swing the side panel away from the case.

28Chapter 4: Installing Componentswww.gateway.comClosing the server caseTo close the server case:1 For more stability, place the server on its side.2

29Installing driveswww.gateway.comInstalling drivesYour server comes with a CD or DVD drive and a 3.5-inch diskette drive. Your server also has one ad

30Chapter 4: Installing Componentswww.gateway.com IDE hard drives can be configured as single, master, slave, or cable-select. IDE CD or DVD drives c

31Installing driveswww.gateway.com3 If you are replacing a drive, go to Step 6.- OR -If you are adding a new drive, press in on the two front cover re

32Chapter 4: Installing Componentswww.gateway.com5 Remove the shield for the bay into which you are installing the new drive.6 If you are replacing a

33Installing driveswww.gateway.com8 Slide the drive release latch back toward the rear of the case until the unlock icon is visible.9 If you are repla

34Chapter 4: Installing Componentswww.gateway.com13 Align the drive’s screw holes with the release latch’s locking tabs.14 Slide the drive release lat

iiiTemperature sensor specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85Environmental specifications .

35Installing driveswww.gateway.com16 If you removed the front cover, replace it.17 Follow the instructions in “Closing the server case” on page 28.Ins

36Chapter 4: Installing Componentswww.gateway.com5 If you are replacing a hard drive, slide the old drive out of the drive bay.6 Set any jumpers on th

37Installing driveswww.gateway.com8 Follow the instructions in the drive’s documentation to connect the drive cables.9 Follow the instructions in “Clo

38Chapter 4: Installing Componentswww.gateway.comInstalling memoryWhen you upgrade your server memory, make sure that you install the correct type of

39Installing memorywww.gateway.comTo install or replace memory:1 Follow the instructions in “Preventing static electricity discharge” on page 25.2 Fol

40Chapter 4: Installing Componentswww.gateway.comInstalling PCI expansion cardsA PCI expansion card (sometimes called an add-in card) is a card used i

41Installing PCI expansion cardswww.gateway.com5 While holding the retention cover open, remove the expansion card. You can slightly seesaw the card e

42Chapter 4: Installing Componentswww.gateway.comReplacing the processorYour server is compatible with the Intel® Pentium®4 or Intel® Celeron® process

43Replacing the processorwww.gateway.com4 Unplug the heat sink’s cooling fan from the system board.5 Press down on the heat sink locking lever on each

44Chapter 4: Installing Componentswww.gateway.com7 Press down on the processor locking lever, push it slightly away from the processor, then rotate th

iv

45Replacing the power supplywww.gateway.comReplacing the power supplyTo replace the power supply:1 Follow the instructions in “Preventing static elect

46Chapter 4: Installing Componentswww.gateway.com5 While supporting the power supply with your hand, slide the power supply toward the front of the ca

47Replacing the system boardwww.gateway.comReplacing the system boardTo replace the system board:1 Follow the instructions in “Preventing static elect

48Chapter 4: Installing Componentswww.gateway.com8 Slide the system board toward the front of the case, then lift it away from the case.9 Slide the ne

49Replacing the system boardwww.gateway.com11 Install the memory, processor, and heat sink, then reconnect the heat sink cooling fan to the system boa

50Chapter 4: Installing Componentswww.gateway.comReplacing the case fanTo replace the case fan:1 Follow the instructions in “Preventing static electri

51Replacing the case fanwww.gateway.com5 Remove each rivet, then remove the old fan.6 Hold the new fan in place while you push the fan’s rivet sleeves

52Chapter 4: Installing Componentswww.gateway.comReplacing the CMOS batteryIf the server clock does not keep time or the settings in the BIOS Setup ut

53Replacing the CMOS batterywww.gateway.com8 Place the edge of a small flat-head screwdriver under the battery and lift the battery up until it comes

54Chapter 4: Installing Componentswww.gateway.com

11Checking OutYour GatewayServerRead this chapter to learn: Where drives, ports, jacks, and controls are located Where system board components are l

555Using the BIOSSetup UtilityRead this chapter to learn how to: Open the BIOS Setup utility Update the BIOS Reset the BIOS settings to their facto

56Chapter 5: Using the BIOS Setup Utilitywww.gateway.comOpening the BIOS Setup utilityThe BIOS Setup utility stores basic settings for your server. Th

57Updating the BIOSwww.gateway.comUpdating the BIOSIf you need a new version of the BIOS, you can download the BIOS update from Gateway, then install

58Chapter 5: Using the BIOS Setup Utilitywww.gateway.com4 Place the jumper across pins 5-6 of jumper J13.5 Close the case, then reconnect the power co

59Resetting the BIOSwww.gateway.comResetting the BIOSThe Reset BIOS jumper on the system board lets you return all BIOS settings to the factory defaul

60Chapter 5: Using the BIOS Setup Utilitywww.gateway.com9 Close the case, then reconnect the power cord, monitor, and keyboard. For more information,

61Bypassing the BIOS passwordswww.gateway.comBypassing the BIOS passwordsThe Bypass Password jumper on the system board lets you bypass the BIOS passw

62Chapter 5: Using the BIOS Setup Utilitywww.gateway.com6 Turn on the server. You can now open the BIOS Setup utility or perform other server tasks.If

663TroubleshootingRead this chapter to learn how to: Get telephone support and training Interpret error messages and codes TroubleshootIf the sugge

64Chapter 6: Troubleshootingwww.gateway.comTelephone supportBefore calling Gateway Technical SupportIf you have a technical problem with your server,

2Chapter 1: Checking Out Your Gateway Serverwww.gateway.comFrontCD or DVD driveUSB portsDiskette drivePower button

65Telephone supportwww.gateway.comTelephone supportGateway offers a wide range of customer service, technical support, and information services.Teleph

66Chapter 6: Troubleshootingwww.gateway.comTutoring and trainingGateway's Technical Support professionals cannot provide hardware and software tr

67Safety guidelineswww.gateway.comSafety guidelinesWhile troubleshooting your server, follow these safety guidelines: Never remove the side panel whi

68Chapter 6: Troubleshootingwww.gateway.comError messagesThese messages often indicate procedural errors such as typing an incorrect keystroke or tryi

69Error messageswww.gateway.comInvalid partition table The master boot record may be corrupt. For troubleshooting information, see “The master boot r

70Chapter 6: Troubleshootingwww.gateway.comTroubleshootingFirst stepsTry these steps first before going to the following sections: Make sure that the

71Troubleshootingwww.gateway.com Follow the instructions in “Opening the server case” on page 26, then make sure that all cables inside the case are

72Chapter 6: Troubleshootingwww.gateway.comBIOSThe settings in the BIOS Setup utility are not retained Replace the CMOS battery. For more information

73Troubleshootingwww.gateway.comCD or DVD driveYour server does not recognize a CD, DVD, or the CD or DVD drive Restart your server, then press and h

74Chapter 6: Troubleshootingwww.gateway.com Open your server and make sure that the cables are connected correctly to the diskette drive and the syst

3Backwww.gateway.comBackMouse portSerial portPower connectorLAN jackUSB portsParallel portCard retention coverMonitor portKensington lock slotRelease

75Troubleshootingwww.gateway.comYou receive a “Non-system disk” or “disk error” error message Eject the diskette from the diskette drive, then press

76Chapter 6: Troubleshootingwww.gateway.comThe master boot record is corrupted In a Windows network operating system, repair the master boot record u

77Troubleshootingwww.gateway.comKeyboardLiquid has been spilled into the keyboard If you spilled liquid in the keyboard, turn off your server and unp

78Chapter 6: Troubleshootingwww.gateway.comTo check the dialing properties in Windows:1 In Windows 2000 Server, click Start, Settings, then click Cont

79Troubleshootingwww.gateway.comIf your system has a v.90 modem, the speed at which you can upload (send) data is limited to 33.6K. If your system has

80Chapter 6: Troubleshootingwww.gateway.comA horizontal line or wire is visible across the monitor screenThe monitor may use thin damper wires, locate

A81ServerSpecificationsThe following specifications are for the standard configuration. Your server may contain optional equipment. All specifications

82Appendix A: Server Specificationswww.gateway.comSystem specificationsCase size7.75 × 18 × 17.5 inches (19.69 × 45.72 × 44.45 cm)WeightVaries by conf

83System board specificationswww.gateway.comSystem board specificationsProcessorSupports a single FC-PGA2 Intel Pentium 4 or Intel Celeron CPU478-pin

84Appendix A: Server Specificationswww.gateway.comHardware monitor specificationsVoltag eFanACPIACPI compliantSupports S0, S1, S4, and S5Hardware Moni

4Chapter 1: Checking Out Your Gateway Serverwww.gateway.comSystem board AuxiliarypowerconnectorMain power connectorProcessorslotProcessor fanconnector

85System board specificationswww.gateway.comTemperature sensor specificationsTemperature Type Maximum Value Minimum ValueCPU temperatureVaries dependi

86Appendix A: Server Specificationswww.gateway.comEnvironmental specificationsThe following specifications identify maximum environmental conditions.

87Video specificationswww.gateway.comVideo specifications Full AGP side-band signalling 3D graphics, multimedia and windows accelerator DDC 2B supp

88Appendix A: Server Specificationswww.gateway.comElectronic specificationsSystem I/O addressesThe following table shows the location in I/O space of

89Electronic specificationswww.gateway.com0050h - 0053h Programmable Timers0054h - 005Fh0060h, 0064h Keyboard Controller0061h NMI Status and Control R

90Appendix A: Server Specificationswww.gateway.com00B3h Advanced Power Management Status00B4h - 00B5h Interrupt Controller 200B8h - 00B9h Interrupt Co

91Electronic specificationswww.gateway.comMemory map03F0h - 03F5h Diskette Controller03F6h - 03F7h Primary IDE - Sec. Diskette03F8h - 03FFh Serial Por

92Appendix A: Server Specificationswww.gateway.comInterruptsThe following table reflects a typical configuration, but you can change these interrupts.

93Electronic specificationswww.gateway.comPCI interrupt routingPCI interrupt routing in PIC modePCI interrupt routing in APIC modeDevice Interrupt A I

94Appendix A: Server Specificationswww.gateway.comINTIN 13 ISA IO APIC IRQ 13INTIN 14 ISA IO APIC IRQ 14INTIN 15 ISA IO APIC IRQ 15INTIN 0 PCI IO APIC