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80 Troubleshooting
The modem is not recognized by the computer
■ Make sure the line connected to the modem is working and plugged into
the appropriate connection on the modem. Use the Setup poster to make
sure that the connections have been made correctly.
■ If the modem shares the telephone line with another device, make sure
the telephone line is not in use (for example, someone is on the
telephone, or another modem is in use).
■ Use the modem cable that came with your computer. Some telephone
cables do not meet required cable standards and may cause problems with
the modem connection.
■ Shut down and restart your computer.
■ Run Windows modem diagnostics.
■ Reinstall the device driver. For instructions, see “Reinstalling device
drivers” on page 68.
To run modem diagnostics:
1 Close all open programs.
2ClickStart, then select Settings,thenControl Panel. The Control
Panel window opens.
3 If you do not see the Modems icon, click view all control panel
options.
4 Double-click the Modems icon. The Modems Properties dialog box
opens.
5ClicktheDiagnostic tab, click the COM port next to the name of the
modem, then click More Info. The Modem Info dialog box opens.
If information about the modem appears, the modem passed
diagnostics. If no modem information is available, a white screen
appears with no data, or if you get an error such as “port already
open”or “the modem has failed torespond”, the modem did not pass
diagnostics.
07334.book Page 80 Friday, December 29, 2000 10:23 AM
- Contents 1
- Controls 6
- Computer back 7
- Keyboard features 8
- Starting and turning off your 9
- Protecting from power source 10
- Using the mouse 11
- 8 Computer Basics 12
- Working safely 13
- Sitting at your computer 14
- Working safely 11 15
- 12 Computer Basics 16
- Getting Started 17
- To get started: 18
- 16 Getting Started 20
- 18 Getting Started 22
- Getting Help 23
- For more information . . 24
- For more information . . . 21 25
- Gateway Videos on 25
- 22 Getting Help 26
- Online help 27
- Gateway Web site 28
- ■ Work on the Windows desktop 29
- ■ Manage files and folders 29
- ■ Use shortcuts 29
- About the Windows environment 30
- Desktop components 31
- 28 Windows Basics 32
- Window components 33
- Using the Start menu 34
- About drives 35
- About folders and files 36
- Using Your 37
- Computer 37
- Using the CD drive 38
- Using the CD drive 35 39
- Adjusting the volume 40
- Working with documents 41
- Saving a document 42
- Opening a document 42
- Printing a document 43
- 40 Using Your Computer 44
- Using the 45
- Internet 45
- Learning about the Internet 46
- Using the World Wide Web 48
- Connecting to a Web site 49
- Downloading files 50
- Using e-mail 51
- Checking your e-mail 52
- Maintaining 53
- Your Computer 53
- Protecting your computer from 54
- Windows utilities 55
- Windows maintenance 56
- To run Windows utilities: 57
- 54 Maintaining Your Computer 58
- Customizing 59
- 56 Customizing Your Computer 60
- Adjusting the color depth 60
- Adjusting the screen area 60
- Applying a color scheme 61
- Selecting a screen saver 61
- To adjust Windows settings: 62
- Changing the mouse settings 64
- Power management 65
- Changing power settings 66
- To enable Hibernate mode: 68
- 66 Customizing Your Computer 70
- Restoring 71
- Software 71
- Reinstalling device drivers 72
- Reinstalling Windows 73
- Reinstalling programs 73
- 70 Restoring Software 74
- Troubleshooting 75
- Safety guidelines 76
- First steps 76
- CD drive 77
- File management 79
- Hard drive 79
- Keyboard 81
- 78 Troubleshooting 82
- 80 Troubleshooting 84
- 82 Troubleshooting 86
- Monitor 83 87
- 3 Change the settings 87
- 84 Troubleshooting 88
- The mouse does not work 88
- The mouse works erratically 88
- Mouse 85 89
- 86 Troubleshooting 90
- Printer will not turn on 90
- ScanDisk 91
- 88 Troubleshooting 92
- Technical support resources 93
- 90 Troubleshooting 94
- Regulatory, and 95
- Legal Information 95
- Care during use 96
- United States users 97
- Canadian users 99
- European users 100
- Japanese users 101
- EMI statement 102
- Telepermit-approved modems) 102
- Laser safety statement 103
- Television antenna connectors 103
- TV/cable TV tuner cards) 103
- Reference Grounding component 104
- Macrovision statement 105
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