Gateway 6400 Manual do Utilizador

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Página 1 - System Manual

6400 ServerSystem ManualA MAN US 6400 SYS GDE R0 6/00

Página 2 - Contents

Standard features 11SystemFeaturesStandard features As many as two Pentium® III (FC-PGA Socket 370) processors with 133 MHz Front Side Bus (FSB) Fou

Página 3

Diskette drive problems 91Diskette drive problemsThe system does not recognize the diskette drive.The diskette drive will not read, write, or format.T

Página 4

92 TroubleshootingHard drive problemsThe system does not recognize the SCSI drive.The system does not recognize the IDE drive.Probable cause SolutionT

Página 5

Memory and processor problems 93Memory and processor problemsThe system detected memory errors during start up.The system does not recognize a new or

Página 6 - Convention Description

94 TroubleshootingModem problemsThe system does not recognize the modem.Probable cause SolutionThe modem has not beenadded as new hardwareAdd the mode

Página 7

Peripheral/adapter problems 95Peripheral/adapter problemsThe system does not recognize a SCSI device.The system does not recognize an adapter card.Pro

Página 8

96 TroubleshootingPrinter problemsThe printer will not turn on.The printer is turned on but will not print.Probable cause SolutionThe printer is not c

Página 9

Printer problems 97The printer prints garbled text.Probable cause SolutionThe wrong driver is beingused for the selected printerIn the Printers window

Página 10 - Features

98 TroubleshootingSystem problemsThe system will not start up.The system is non-responsive.Probable cause SolutionThe system is not connectedto an AC

Página 11 - Front panel

System problems 99The keyboard does not work.The mouse does not work.Probable cause SolutionKeyboard is locked out whenpassword is setEnter the passwo

Página 12 - Front panel 3

100 TroubleshootingVideo problemsThe system is running but the screen is blank.The image on the screen is dim or difficult to read.Probable cause Solu

Página 13 - Rear panel

2 System FeaturesFront panelCD activity LED, when lit, indicates the drive is active.CD drive plays data or audio CDs.CD eject button ejects a CD from

Página 14 - Rear panel 5

Video problems 101The color monitor displays everything in black and white.The displayed characters are garbled.The video is distorted.Probable cause

Página 15 - System board

102 TroubleshootingThe monitor is too close to asource of electricalinterferenceMove the monitor away from sources ofelectrical interference, such as

Página 16 - System board 7

Error messages 103Error messagesThis section lists common error messages that you may see. These messages often indicate procedural errors such as an

Página 17 - 8 System Features

104 TroubleshootingDiskette drive reset failed Open the BIOS Setup utility, then make surethe drive settings are correct.Check the diskette drive cabl

Página 18 - System Setup

Error messages 105Invalid password Enter your password again, making sure toenter it correctly. Note that some passwordsarecasesensitive.If you do not

Página 19 - Starting your system

106 TroubleshootingPrint queue is full Wait until the current print job has completedbefore sending another print job.If you receive this error often,

Página 20 - Power LED

Important safety information 107ASafety andRegulatoryInformationImportant safety informationYour Gateway system is designed and tested to meet the lat

Página 21 - 12 System Setup

108 Safety and Regulatory InformationSettingupyoursystem Read and follow all instructions marked on the product and in the documentation before you op

Página 22 - Turning off your system

Important safety information 109Replacement parts and accessoriesUse only replacement parts and accessories recommended by Gateway.Important Do not us

Página 23 - Resetting your system

110 Safety and Regulatory InformationWarningsWARNING: English(US)AVERTISSEMENT:FrançaisWARNUNG:DeutschAVVERTENZA:ItalianoADVERTENCIAS:EspañolThe power

Página 24 - Case Access

Front panel 3Front panel LEDs indicate the following when lit: Power On LED (steady green indicates power is on and blinking green indicates system i

Página 25 - 16 Case Access

Warnings 111After you have completedthe six SAFETY stepsabove, you can remove thesystem covers. To do this:1 Unlock and remove thepadlock from the bac

Página 26 - Opening the case

112 Safety and Regulatory InformationThe system is designed tooperate in a typical officeenvironment. Choose a sitethat is: Clean and free ofairborne

Página 27 - Removing the side cover

Regulatory compliance statements 113Regulatory compliance statementsAmerican usersFCC Part 15This device has been tested and found to comply with the

Página 28 - Removing the bezel

114 Safety and Regulatory InformationDeclaration of ConformityResponsible PartyGateway Companies, Inc.610 Gateway Drive, North Sioux City, SD 57049(60

Página 29 - Closing the case

Regulatory compliance statements 115The United States Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or

Página 30 - Replacing the side cover

116 Safety and Regulatory InformationEuropean usersEuropean directivesThis Information Technology Equipment has been tested and found to comply with t

Página 31 - 22 Case Access

Regulatory compliance statements 117European telecommunication information (for products fitted with EU approvedmodems)Marking by the symbol indicat

Página 32 - Components

118 Safety and Regulatory InformationAustralia and New Zealand usersEMI statementThis device has been tested and found to comply with the limits for a

Página 33

Laser safety statement 119Laser safety statementAll Gateway systems equipped with CD-ROM and DVD-ROM drives comply with the appropriate safety standar

Página 34 - Drive cabling information

120 Safety and Regulatory InformationReference Grounding component1 Electric service equipment2 Power Service grounding electrode system (NEC Art 250,

Página 35

4 System FeaturesRear panelChassis lock locks the side cover to secure the interior of the system.Kensington lock slot lets you use a cable lock to se

Página 36 - Adding a 3.5-inch device

Notices 121NoticesCopyright © 2000 Gateway, Inc.All Rights Reserved4545 Town Centre CourtSan Diego, CA 92121 USAAll rights reservedThis publication is

Página 37

122 Safety and Regulatory Information05032.book Page 122 Monday, July 10, 2000 11:43 AM

Página 38 - Replacing or adding drives 29

Specifications 123BReference DataSpecificationsSystem specificationsThe following specifications are for the standard configuration. Your system may c

Página 39 - Adding a 5.25-inch device

124 Reference DataEnvironmental specificationsThe following specifications identify maximum environmental conditions. At no time should the server run

Página 40

System I/O addresses 125System I/O addressesThe following table shows the location in I/O space of all directly I/O-accessible registers.Address Resou

Página 41

126 Reference Data0060h, 0064h Keyboard Controller0061h NMI Status and Control Register0063h NMI Status and Control Register0065h NMI Status and Contr

Página 42 - Hard drive

System I/O addresses 12700B8h - 00B9h Interrupt Controller 200BCh - 00BDh Interrupt Controller 200C0h - 00DFh DMA Controller 200F0h Clear NPX error00F

Página 43 - Adding a hard drive

128 Reference Data03F8h - 03FFh Serial Port A (Primary)0400h - 043Fh DMA Controller 1, Extended Mode Registers04D0h - 04D1h Interrupt Controllers 1 an

Página 44 - Replacing or adding drives 35

Memory map 129Memory mapAddress Range (hex) Amount Function0 to 07FFFFh 640 KB DOS region, base systemmemory0A0000h to 0BFFFFh 128 KB Video or SMM mem

Página 45

130 Reference DataInterruptsThe following table suggests a logical interrupt mapping of interrupt sources. It reflects a typical configuration, but yo

Página 46 - Replacing or adding memory

Rear panel 5Thumbscrews must be loosened to remove the cover from the system.USB ports connect external Plug-and-Play devices that are automatically c

Página 47 - To add or remove DIMMs:

Interrupts 131IRQ10 INT10IRQ11 INT11IRQ12 INT12 Mouse interruptIRQ13 INT13 Co-processor interruptIRQ14 INT14 Compatibility IDE interrupt from primary

Página 48 - Replacing or adding memory 39

132 Reference DataDMA usageThe following table lists the direct memory access (DMA) channels that the system typically uses and which ones are availab

Página 49 - To remove the heatsink:

Index 133IndexNumerics3.5-inch device, installing additional 275.25-inch device, installing additional 30Aaccessories, safety precautions 109adapter c

Página 50 - Metal clip

134 Indexsecondary IDE 7secondary processor 6control/LED board 64copyright notice 121CPU 1 fan connector 6CPU 1 socket 6CPU 2 fan connector 7CPU 2 soc

Página 51 - To install the new processor:

Index 135LLEDCD activity 2HDD activity 3NIC activity 3power on 3system fault 3line conditioners 74lock slot, Kensington 4locksbezel door 2chassis 4sof

Página 52 - To replace the heatsink:

136 Indexproblems 73PS/2 keyboard port 7PS/2 mouse port 7Rrear chassis fan connector 6rear panel 4recovery, system 83Recycle Bin, emptying 77regulator

Página 53

Index 137surge suppressors 73switchchassis intrusion 80Clear CMOS 70Clear Password 70configuration 7, 70system fault LED reset 3systemaccess control 8

Página 54 - Adding an expansion card

138 Index05032.book Page 138 Monday, July 10, 2000 11:43 AM

Página 55

6400 ServerSystem ManualA MAN US 6400 SYS GDE R0 6/00

Página 56 - Replacing the battery

6 System FeaturesSystem boardA Rear Chassis Fan connectorB Main ATX power connectorC CPU 1 socketD CPU 2 socketE CPU 1 fan connectorECDGUWABLMNPIOFHJK

Página 57

System board 7FDIMM sockets (0 to 3, left to right)G Front chassis fan connectorH I2C SMB headerI Floppy drive connectorJ Primary IDE connectorK Secon

Página 58 - Replacing the battery 49

8 System Features05032.book Page 8 Monday, July 10, 2000 11:43 AM

Página 59 - Replacing the system board

Setting up your system 92System SetupSetting up your systemUse the instructions on the Quick Guide poster that came with your system to assemble your

Página 60 - Standoff

10 System SetupStarting your systemBefore you start your system for the first time: Make sure that the voltage selector switch on the back of the com

Página 61 - To install the system board:

iContentsPreface...vConventionsusedinthismanual ... vGe

Página 62 - Replacing the system board 53

Starting your system 113Turn on the computer. The top light-emitting diode (LED) at the right side of the bezel is lit when the power is on.4 Turn on

Página 63

12 System SetupUnderstanding the Power-On Self-TestWhen you turn on your computer, the power-on self-test (POST) routine checks the system memory and

Página 64 - Replacing the power supply

Turning off your system 13Turning off your systemEvery time you turn off your system, shut down the operating system first. You may lose data if you d

Página 65

14 System SetupResetting your systemIf your computer does not respond to keyboard or mouse input, you may have to close programs that are not respondi

Página 66 - Replacing the power supply 57

Preventing static electricity discharge 153Case AccessPreventing static electricity dischargeBefore opening the computer case, follow these precaution

Página 67 - Replacing the system fans

16 Case AccessAlso follow these static electricity precautions: Avoid static-causing surfaces such as plastic and packing foam in your work area. Re

Página 68 - Replacing the system fans 59

Opening the case 17Opening the caseTo work on the internal components of the computer, you must open the case, which has two removable parts: A left

Página 69

18 Case AccessRemoving the side coverTo remove the left side cover panel:1 Turn off the computer and disconnect all power cords.2 Loosen the thumbscre

Página 70 - Replacing the system fans 61

Opening the case 19Removing the bezelTo remove the bezel:1 With the left side panel removed, disengage the retention tabs on the left side of the beze

Página 71 - Release tabs

20 Case AccessClosing the caseReplace the chassis cover as soon as you finish installing or removing components so that dust and dirt do not collect i

Página 72 - Replacing the system fans 63

iiReplacingthesystemboard ...50Replacingthepowersupply ...55Replacingt

Página 73 - LED resetswitch

Closing the case 21Replacing the side coverTo replace the chassis cover:1 Hold the left side panel at an angle to the chassis and 3/4-inch to the rear

Página 74

22 Case Access05032.book Page 22 Monday, July 10, 2000 11:43 AM

Página 75

Replacing or adding drives 234Replacing andAdding SystemComponentsReplacing or adding drivesPreparing to replace or add a driveOne 3.5-inch diskette d

Página 76 - Setup Utility

24 Replacing and Adding System ComponentsAs you prepare to install drives, keep the following in mind: To remove and install drives, you need an anti

Página 77

Replacing or adding drives 25Drive cabling informationYour system includes three different types of drive cables. Each drive cable is clearly labeled,

Página 78 - Updating the BIOS

26 Replacing and Adding System Components6 Disengage the rail locking tabs by pressing inward on both front rail extensions, then move the drive sligh

Página 79 - The Clear CMOS switch

Replacing or adding drives 27Adding a 3.5-inch deviceYou can use the second, externally accessible, 3.5-inch drive bay to install a 3.5-inch device su

Página 80

28 Replacing and Adding System Components5 Remove the metal EMI shield from the front of the drive bay, if installed, by unscrewing the retaining scre

Página 81 - Using the BIOS Setup Utility

Replacing or adding drives 297Set the drive jumpers to the appropriate settings (refer to your drive documentation for jumper settings).8 Align the ra

Página 82 - Managing Your

30 Replacing and Adding System ComponentsAdding a 5.25-inch deviceYou can install additional 5.25-inch devices such as a CD-RW drive or a tape backup

Página 83 - Line conditioners

iiiHarddriveproblems ...92Memoryandprocessorproblems ...93Modemproblem

Página 84 - Maintaining and managing your

Replacing or adding drives 315Remove the metal EMI shield from the front of the drive bay, if installed, by placing a finger in the hole on the left s

Página 85 - Deleting unneeded files

32 Replacing and Adding System Components7 Set the drive jumpers to the appropriate settings (refer to your drive documentation for jumper settings).8

Página 86 - To delete .tmp files:

Replacing or adding drives 33Hard driveReplacing the hard driveTo replace the hard drive:1 Turn off the system and disconnect the power cord, modem co

Página 87 - To remove a virus:

34 Replacing and Adding System Components7 Place the old drive in an antistatic bag or container, then place the new hard drive on a static-free surfa

Página 88 - System security

Replacing or adding drives 35If you purchase an additional hard drive from Gateway, you will receive drive rails that you use to install the new drive

Página 89 - Changing passwords

36 Replacing and Adding System Components6 Align the rails with an open bay in the bottom drive cage, and slide the drive into the chassis until the l

Página 90 - Unattended start mode

Replacing or adding memory 37Replacing or adding memoryThe Synchronous Dynamic Random Access Memory (SDRAM) Dual Inline Memory Modules (DIMMs) support

Página 91 - 82 Managing Your System

38 Replacing and Adding System Components4 Insert the new DIMM into the socket and align the two notches in the DIMM with the two notches in the DIMM

Página 92 - System recovery

Replacing or adding memory 394If you are adding a DIMM, pull open the socket latches on each side of the DIMM socket.5 Insert the new DIMM into the so

Página 93 - 84 Managing Your System

40 Replacing and Adding System ComponentsReplacing or adding a processorThe system is compatible with the Pentium®III (FC-PGA Socket 370) 667 MHz and

Página 94 - Cleaning Your

iv05032.book Page iv Monday, July 10, 2000 11:43 AM

Página 95 - Cleaning the monitor screen

Replacing or adding a processor 414Unhook the metal clip from the tab on the processor socket by pressing down on the clip and then pulling out on the

Página 96 - Troubleshooting

42 Replacing and Adding System ComponentsTo remove the processor:1 Open the locking lever on the processor socket by moving the lever slightly out to

Página 97 - Troubleshooting checklist

Replacing or adding a processor 43To replace the heatsink:1 Hook the metal clip on the heatsink to the tabs on the processor socket. Make sure the hea

Página 98 - CD drive problems

44 Replacing and Adding System ComponentsTo add an additional processor:1 Turn off the system and disconnect the power cord, modem cord (if installed)

Página 99 - 90 Troubleshooting

Adding an expansion card 45Adding an expansion cardThis server has seven PCI expansion slots on the system board that may be used for a variety of exp

Página 100 - Diskette drive problems

46 Replacing and Adding System Components5 Insert the bottom edge of the expansion card (the keyed edge with the contacts) into the slot on the system

Página 101 - Hard drive problems

Replacing the battery 47Replacing the batteryThe battery provides power for the system real-time clock and CMOS memory, which holds the system configu

Página 102 - Memory and processor problems

48 Replacing and Adding System Components4 Remove the left side cover panel. (See “Removing the side cover” on page 18 and “Preventing static electric

Página 103 - Modem problems

Replacing the battery 49 Turn off the computer, remove the cover, and make sure that all cables inside the case are attached securely. Also, make sur

Página 104 - Peripheral/adapter problems

50 Replacing and Adding System ComponentsReplacing the system boardThe system board is mounted on stand-off retention hooks on the right side of the c

Página 105 - Printer problems

Conventions used in this manual vPrefaceConventions used in this manualThroughout this manual, you will see the following conventions:Convention Descr

Página 106 - Probable cause Solution

Replacing the system board 517Loosen the retaining screw at the right rear of the chassis.8 Slide the system board toward the front of the chassis sli

Página 107 - System problems

52 Replacing and Adding System ComponentsTo install the system board:1 Install the system board mounting bracket on the rear edge of the system board

Página 108 - The mouse does not work

Replacing the system board 532Holding the system board by the top and bottom edges, place it in the case by aligning the mounting holes on the board w

Página 109 - Video problems

54 Replacing and Adding System Components5 Reinstall the expansion cards.6 Close the case by following the instructions on page 20.7 Reconnect periphe

Página 110 - The video is distorted

Replacing the power supply 55Replacing the power supplyTo remove the power supply:1 Turn off the system and disconnect the power cord, modem cord (if

Página 111 - 102 Troubleshooting

56 Replacing and Adding System Components7 Remove the two supporting screws securing the power supply to the top of the chassis.8 While supporting the

Página 112 - Error messages

Replacing the power supply 575Replace the two supporting screws securing the power supply to the top of the chassis, then tighten all screws.6 Reconne

Página 113 - 104 Troubleshooting

58 Replacing and Adding System ComponentsReplacing the system fansThe front system fan is mounted on the front of the bottom drive cage. The rear syst

Página 114 - Error message Solutions

Replacing the system fans 597Remove the plastic card guide attached to the bottom drive cage by depressing the locking tabs (from the rear of the guid

Página 115 - 106 Troubleshooting

60 Replacing and Adding System Components8 Remove the two screws securing the bottom drive cage to the front of the chassis and the two screws securin

Página 116 - Information

viImportant A note labeled important informs you of specialcircumstances.Caution A caution warns you of possible damage to equipment orloss of data.Wa

Página 117 - Care during use

Replacing the system fans 61To install the new front system fan:1 Place the new front system fan into the recess in the front of the bottom drive cage

Página 118

62 Replacing and Adding System ComponentsTo remove the rear system fan assembly:1 Turn off the system and disconnect the power cord, modem cord (if in

Página 119 - Warnings

Replacing the system fans 63To install the new rear system fan assembly:1 Place the fan bracket unit into the chassis by engaging the four retaining t

Página 120 - Warnings 111

64 Replacing and Adding System ComponentsReplacing the control/LED boardTo remove the control/LED board:1 Turn off the system and disconnect the power

Página 121

Replacing the control/LED board 655After noting the position of the cable, disconnect the front panel cable from the front panel connector on the syst

Página 122 - American users

66 Replacing and Adding System Components05032.book Page 66 Monday, July 10, 2000 11:43 AM

Página 123 - Responsible Party

About the BIOS Setup utility 675Using the BIOSSetup UtilityAbout the BIOS Setup utilityThe computer’s BIOS has a built-in setup utility that lets you

Página 124 - Canadian users

68 Using the BIOS Setup UtilityAs you select items on the Main menu or in submenus, you see specific information related to the current selection in t

Página 125 - European users

Updating the BIOS 69Updating the BIOSIf you need a new version of the BIOS, you can download the BIOS update from technical support area on the Gatewa

Página 126 - Japanese users

70 Using the BIOS Setup UtilitySetting the configuration switchesThe system board has a configuration switch block related to the BIOS. You can use sp

Página 127 - EMI statement

Getting additional information viiGetting additional informationLog on to the technical support area of www.gatewayatwork.com to find information abou

Página 128 - TV/cable TV tuner cards)

Setting the configuration switches 71Once the switch is set to the ON position, the system passwords will be cleared when the system goes through the

Página 129 - Reference Grounding component

72 Using the BIOS Setup Utility05032.book Page 72 Monday, July 10, 2000 11:43 AM

Página 130 - Trademark acknowledgments

Protecting against power source problems 736Managing YourSystemProtecting against power sourceproblemsSurge suppressors, line conditioners, and uninte

Página 131

74 Managing Your System Check the energy absorption (dissipation) rating. The higher the energy absorption rating, the better the protection for your

Página 132 - Reference Data

Maintaining and managing your hard drive 75Maintaining and managing yourhard driveRegular maintenance can keep your hard drive operating efficiently a

Página 133 - Environmental specifications

76 Managing Your SystemHard drive management practicesBy deleting unneeded files from your hard drive and managing the space that is automatically all

Página 134 - System I/O addresses

Maintaining and managing your hard drive 77Deleting Windows temporary filesDuring normal operation, Windows constantly creates new temporary (.tmp) fi

Página 135 - 126 Reference Data

78 Managing Your SystemTo decrease the size of the Recycle Bin:1 Right-click the Recycle Bin, then select Properties.2 At the Global tab, select eithe

Página 136 - Address Resource

System administration and control 79System administration and controlYour server is equipped with server-management tools to enable administration and

Página 137 - 128 Reference Data

80 Managing Your SystemMechanical locks and monitoringThe system includes a chassis intrusion switch. When the access cover is opened, the switch tran

Página 138 - Memory map

viii05032.book Page viii Monday, July 10, 2000 11:43 AM

Página 139 - Interrupts

System administration and control 81POST routine. To change the supervisor password, select Change SupervisorPassword from the Security menu, then ent

Página 140 - Description

82 Managing Your SystemControl access tothe BIOS Setuputility (set supervisorpassword)To control access to the system configuration, set asupervisor p

Página 141 - DMA usage

System recovery 83System recoveryWe recommend that you take advanced precautions in case your hard drive is damaged or your BIOS or system files get c

Página 142 - Index 133

84 Managing Your System05032.book Page 84 Monday, July 10, 2000 11:43 AM

Página 143

Cleaning the mouse 857Cleaning YourSystemCleaning the mouseIf the mouse pointer on the screen moves erratically when you move the mouse, the inside of

Página 144 - Index 135

86 Cleaning Your SystemCleaning the keyboardYou should clean the keyboard occasionally to free it of dust and lint particles trapped under the keys. T

Página 145

Introduction 878TroubleshootingIntroductionIf your system does not operate correctly, re-read the instructions for the procedures you have performed.

Página 146 - Index 137

88 TroubleshootingTroubleshooting checklistBefore turning on the system, make sure that: The power cord is connected to the AC power-in connector and

Página 147 - 138 Index

CD drive problems 89CD drive problemsAn audio CD produces no sound.Probable cause SolutionThe CD is loaded incorrectly Make sure the label is facing u

Página 148

90 TroubleshootingThe system does not recognize the CD drive.Probable cause SolutionThe CD is not intended for PCuseMake sure the CD is PC compatible.

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